FAQ

Here are quick answers about ordering, delivery, and product problems.

When will my order ship?

Processing takes 1–2 business days. Standard carrier transit then normally takes 4–6 business days.

Can I update my order?

Contact us quickly. We cannot guarantee changes after fulfillment begins.

What if my item has a problem?

For a defective, damaged, or incorrect item, request a return or exchange within 30 calendar days after delivery. Approved refunds are initiated within 10 calendar days after approval.

Do you accept preference returns?

No. Preference changes and change of mind are not eligible under this policy.

How do I reach the store?

Use our Contact Us page for the store contact details.